Results

Assistant Director of Retail Experience Lorna Kujawa explains how and why we use customer behaviour to enhance our services and offers as we become an increasingly digital organisation.

Peter Oakley, NS&I Project Assurance Manager, and Patrick Cook, Risk & Assurance Manager, from Atos UK & Ireland, give an overview of how we took the power of Premium Bonds into the quantum realm.

Lorna Kujawa, Assistant Retail Director at NS&I, and Ben Murphy, Director of Digital and Innovation at Atos UK & Ireland, write about how we came together to become one of the first financial organisations in the UK to use voice technology on Alexa.

ERNIE has regenerated for the first time in 15 years, and is using quantum technology to generate random numbers. NS&I has also become one of the UK's first financial organisations to create an Alexa Skill, giving Premium Bonds customers another way to check their prizes.

ERNIE has moved into the quantum realm but over £60 million in prizes is still to be paid to winning Premium Bonds holders.

When we reduced the minimum investment into Premium Bonds to £25 at the start of February, we also reduced the minimum monthly standing order, making it even easier for people to get into the savings habit.

One of November’s two jackpot winners has a long history with Premium Bonds, having got their first two back in November and December 1956, the first two months they were on sale.

This October’s jackpot winner from Dorset may have held nearly £20,000 in Premium Bonds, but the winning number came from a £25 reinvested prize won in October 2010.

At NS&I we have a strong heritage and legacy, built up over more than 150 years. While our legacy includes a strong and much-loved brand, and 25 million customers, it also includes paper-based processes and IT systems developed in a time before digital as we now know it.