Availability of online customer services
Incoming customer interactions with us via digital channels (online and telephone)
Administration cost per £100 of funds held by NS&I
Help to Save accounts opened
Performance in 2019/2020
NS&I delivered £11.6 billion of Net Financing in 2019-20. This was against a whole year target of £11 billion (+ / - £3 billion).
Inspiring a stronger savings culture
This was the second year of our strategy, Inspire & Invest. Here you can see our performance as well as the progress we’ve made towards each of our six strategic aims.View annual report
NS&I research shows that Generation Rent struggle to save, but not for want of trying
- Nearly half (48%) of all young adults (18-34 age brackets) said a lack of disposable income affected their ability to save.
- Three quarters of 18-24 and 63% of 25-34 year olds cut on spending in order to save.
- Almost four in five (79%) of those with savings admitted to having to dip into their savings to cover their day-to-day living expenses.
New research by NS&I has revealed that nearly one in four people in the UK (23%) have no savings at all. This comes despite 77% of people saying they believed it was important to save.Read the full story