Our vision
We want to inspire a stronger savings culture by being the most trusted UK savings provider. Giving everyone the opportunity to save confidently.
Our purpose
- Creating value through delivering cost-effective debt financing
- Providing services to Government
- Helping Government to deliver policy objectives
We are secure
With our people
We are responsible and do the right thing. We deliver safely and take a balanced approach to innovation and risk.
With our customers
100% security for savings, backed by HM Treasury. Our digital security is trustworthy. We protect our business.
We are inspiring
With our people
We use fresh thinking for public good. We have a willingness to learn quickly. Diversity, innovation and curiosity are welcomed.
With our customers
Acting decisively and confidently for customers, working with pace to create value and inspiring them to secure their financial future.
We are straightforward
With our people
We have integrity and work together in straightforward ways. What we say matters. We are empowered by our leadership.
With our customers
Clear, ‘everyday’, understandable language. Products designed simply to meet our customers’ needs and easy to use services.
We are reassuringly human
With our people
A small organisation with a big reach. We care for colleagues, respect one another and invest in our people and manage their talent effectively.
With our customers
We listen to our customers, understand and respond to their needs. We care for customers, our environment and the public good.
Our history
The NS&I story began in 1861, when the Government established the Post Office Savings Bank. The bank’s aims were to provide a secure place for people to save, and a source of funds for public borrowing. These remain our core objectives today.
Our awards
As well as monitoring our operational performance in terms of timeliness, accuracy and online availability, NS&I is keen to benchmark service levels against independent standards.
Corporate Social Responsibility at NS&I
Our vision is to be a low carbon business in which sustainability is embedded within decision-making. We will balance performance, service delivery and financial viability against social and environmental responsibility.
Inspire & Invest is our business strategy from 2018-2026
Our Inspire & Invest Strategy has cross-cutting strategic aims reflecting our joined up approach to delivering our vision and purpose.
Below are our three key strategic aims:
- Building a self-service digital business
- Increasing efficiency
- Building a nimble, scalable and flexible business
Find out more about our strategy, including our vision, purpose, strategic aims and values.
Find out moreStrategic partnerships
Our operational partners
NS&I is in the process of transforming its business, moving from a single provider to a multi-partner model. Once the transformation is completed, IBM will be delivering customer-facing digital channels, Sopra Steria will be delivering customer contact centre and operations, and Atos will continue to deliver core banking, payments & reporting, along with our business-to-business services.
Working together, our partners are helping NS&I to create a modern, accessible and sustainable business that can deliver the right products and services for customers, the flexibility and resilience to embrace the opportunities of the future, and, ultimately, to continue to raise funding for the Government to support vital public services.
The transformation programme will also allow NS&I to provide more choice and flexibility for its customers, along with more support for those who need it.
NS&I Government Payment Services
NS&I Government Payment Services transforms public sector payments. Our digital payment platform and processes enable the efficient delivery of citizen-centred transactions.
By government. For government.
More about NS&I GPS