How we’re regulated
The way our products are structured and managed is governed by legislation specific to NS&I. Decisions that affect our products must have ministerial consent.
In addition, HM Treasury expects us to fully comply with the appropriate Financial Conduct Authority (FCA) requirements or reflect the standards defined in the FCA Handbook.
Our aim is to achieve regulatory equivalence with all relevant financial regulation and hold regular discussions with the FCA. Our compliance is continually tracked, with updates provided to our Audit Committee.
The Financial Conduct Authority (FCA)
NS&I gives due regard to the FCA handbook and in particular the Banking Conduct of Business Sourcebook (BCOBS), Senior Management Arrangements, Systems and Controls (SYSC) and Principles of business (PRIN). Additionally we observe and have the FCA’s six “Treating Customers Fairly” outcomes at the forefront of all our decisions.
The relevant regulatory requirements are managed and monitored through our Risk Management Framework, and reported to the Risk Management Committee, Executive Committee, Audit and Risk Committee and Board through our governance committee structure.
Financial Ombudsman Service (FOS)
NS&I is covered by the Financial Ombudsman Service (FOS). This ensures that all customer disputes are dealt with equally and fairly, giving customers access to the same dispute resolution process as other financial service providers.
We follow the rules set out by the Public Contracts Regulations 2015, which apply to all government departments.
Acts and Legislation
As an Executive Agency of the Chancellor of the Exchequer, NS&I adheres to specifically-created Acts and Legislation.