NS&I Bereavement Claims - Delivery Plan

Introduction On 26 March 2026, the Minister for Pensions, Torsten Bell MP, informed the House of Commons that NS&I had identified an issue where the estates of deceased customers were not always repaid money from all of their accounts following a bereavement claim. These errors happened because the search process used when handling a bereavement claim failed to identify all NS&I products. The issue was resolved for current and new bereavement claims from January 2026 and…

NS&I bereavement claims

NS&I has identified an issue where the estates of deceased customers were not always repaid money from all of their accounts following a bereavement claim.These errors happened because the search process used when handling a bereavement claim failed to identify all NS&I products. The issue has been resolved for current and new bereavement claims and robust measures have been introduced to ensure this does not happen again.