NS&I Annual Report 2021-22: customer service restored and key financial targets met as NS&I announces first of its new delivery partners
Being where our customers are: Why going digital is key to inspiring a savings culture
Assistant Director of Retail Experience Lorna Kujawa explains how and why we use customer behaviour to enhance our services and offers as we become an increasingly digital organisation.
ERNIE 5: Powering Premium Bonds using quantum technology
Peter Oakley, NS&I Project Assurance Manager, and Patrick Cook, Risk & Assurance Manager, from Atos UK & Ireland, give an overview of how we took the power of Premium Bonds into the quantum realm.
Giving a voice to Premium Bonds: How NS&I came to create an Alexa Skill
Lorna Kujawa, Assistant Retail Director at NS&I, and Ben Murphy, Director of Digital and Innovation at Atos UK & Ireland, write about how we came together to become one of the first financial organisations in the UK to use voice technology on Alexa.