NS&I Annual Report 2021-22: customer service restored and key financial targets met as NS&I announces first of its new delivery partners
Assistant Director of Retail Experience Lorna Kujawa explains how and why we use customer behaviour to enhance our services and offers as we become an increasingly digital organisation.
Peter Oakley, NS&I Project Assurance Manager, and Patrick Cook, Risk & Assurance Manager, from Atos UK & Ireland, give an overview of how we took the power of Premium Bonds into the quantum realm.
Lorna Kujawa, Assistant Retail Director at NS&I, and Ben Murphy, Director of Digital and Innovation at Atos UK & Ireland, write about how we came together to become one of the first financial organisations in the UK to use voice technology on Alexa.
Premium Bonds take a quantum leap as new random number generator, ERNIE 5, picks two new jackpot winners for March
ERNIE has regenerated for the first time in 15 years, and is using quantum technology to generate random numbers. NS&I has also become one of the UK's first financial organisations to create an Alexa Skill, giving Premium Bonds customers another way to check their prizes.
Premium Bonds take a quantum leap as a new ERNIE is launched, while over £60 million worth of Premium Bonds prizes remain unclaimed
ERNIE has moved into the quantum realm but over £60 million in prizes is still to be paid to winning Premium Bonds holders.