NS&I publishes Prior Information Notice (PIN) for new operational services contract
NS&I outsourced its back office operations to Siemens IT Solutions and Services in 1999 under a competitively tendered public private partnership. The contract includes provision of operational support services including contact centre management, customer correspondence and enquiry management, collection and repayment of customer monies, IT and management of the customer database.
It is a statutory requirement for NS&I to undertake this procurement to replace the existing contract which expires in 2014.
The PIN also alerts the market to a forthcoming ‘Industry Day’ on 11 July 2011. The Industry Day will be held in London and will provide information and seek feedback from prospective suppliers, on NS&I’s latest thoughts on the scope of requirements, sourcing model, packaging approach and procurement timescales prior to the formal launch of the procurement later in the year.
Steve Owen, Director, Operations and Commercial Management at NS&I, said:
“This PIN starts the process for the re-tender of our operational services contract and we anticipate wide interest from potential operating partners. The new contract will ensure we continue to deliver best value for the taxpayer and the best possible service to our customers.”
Notes to Editors
- The PIN is an indication of potential future procurement activity; it is subject to change and makes no commitment to procure any goods or services whatsoever. The PIN is not part of any pre-qualification or selection process.
- NS&I is one of the largest savings organisations in the UK, offering a range of savings and investments to over 26 million customers. All products offer 100% capital security, because NS&I is backed by HM Treasury.