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National Savings and Investments (NS&I), the government-backed savings and investments provider, has joined the Financial Ombudsman Service (FOS) voluntary jurisdiction scheme, creating a streamlined complaints service for customers and bringing the organisation further into line with the UK retail financial services industry.

New online service: customers able to invest in National Savings and Investments new GEB at www.nsandi.com from 11 May

Karen Jones has been appointed marketing director of NS&I, and will take up her position Monday 11 April 2005. Karen will become a member of the NS&I board.

Nelson Money Managers to provide optional independent financial advice.

Premium Bonds, the fun yet secure investment that gives savers the chance to win £1 million or any of the other one million tax-free prizes awarded every month, can now be bought online at www.nsandi.com following major redevelopment of the NS&I website in January.

The Financial Secretary to the Treasury, Stephen Timms, has appointed Paul Spencer as the new chairman of the board of NS&I, the government backed savings and investments provider, from 1 January 2005.

NS&I, the government-backed savings and investments provider, has won two awards at the Institute of Financial Services (ifs) Financial Innovation Awards 2004, including the coveted Grand Prix award for outstanding innovation and achievement.

NS&I is introducing a new look Premium Bond certificate from today. The result of customer feedback, the new look Bond combines the investment confirmation letter and certificate, meaning customers only need to retain one document.

A new hassle-free savings scheme which will allow people to invest in Premium Bonds by standing order is to be launched by NS&I on Monday 18th October.

In the same week National Savings and Investments launches another of its FTSE 100-beating guaranteed equity bonds, the government-backed savings and investments provider today announces its annual results and publishes its Annual Report and Accounts for the year to 31 March 2004.