Who we are

NS&I is one of the largest savings organisations in the UK with 25 million customers and £147 billion invested. NS&I is both a government department and an Executive Agency of the Chancellor of the Exchequer. Our origins can be traced back over 150 years to 1861.

When customers invest in NS&I products, they are lending to the Government. In return the Government pays interest or prizes for Premium Bonds. We offer 100% security on all deposits.

In 2015 we completed our long-term programme to become a 100% direct business – online, by phone and by post.

More information about our former strategy and our current strategy can be found online. To accompany our new strategy we’ve refreshed our purpose and mission:

Our purpose

We want to inspire a stronger savings culture. We believe everyone should have the opportunity to save confidently.

Our mission

  • Providing cost-effective financing for government and the public good
  • Offering trusted savings and investments propositions
  • Delivering valued services for government
  • Supporting a fair and competitive market
  • and balancing the interests of our savers, taxpayers and the market.

We have also looked again at our values, which are at the heart of everything we do:

Our values

We are:

  • Secure
  • Inspiring
  • Straightforward
  • Reassuringly human

With our people

Secure – We are responsible and do the right thing. We deliver safely and take a balanced approach to innovation and risk.

Inspiring – We use fresh thinking for public good. We have a willingness to learn quickly. Diversity, innovation and curiosity are welcomed.

Straightforward – We have integrity and work together in straightforward ways. What we say matters. We are empowered by our leadership.

Reassuringly human – A small organisation with a big reach. We care for colleagues, respect one another and invest in our people and manage their talent effectively.

With our customers

Secure – 100% security for savings, backed by HM Treasury. Our digital security is trustworthy. We protect our business.

Inspiring – Acting decisively and confidently for customers, working with pace to create value and inspiring them to secure their financial future.

Straightforward – Clear, everyday, understandable language. Product designed simply to meet our customers’ needs and easy to use services.

Reassuringly human – We listen to our customers, understand and respond to their needs. We care for customers, our environment and the public good.

Our operating framework

To balance the interests of our savers by offering a fair rate; the taxpayer by delivering long-term cost-effective finance; and the stability of the broader financial services sector by acting transparently and maintaining an appropriate competitive position.

Find out more about how we operate