Media Relations Manager [523-19]

Applications for this role close on: 19th September 2019

Interview date: 2nd October 2019

Fixed Term Contract to 31st March 2020

NS&I is one of the largest savings organisations in the UK with 25 million customers and £147 billion invested. We are both a government department and an Executive Agency of the Chancellor of the Exchequer. Our origins can be traced back over 150 years to 1861.

Short summary

 

We are looking for a skilled communicator to lead NS&I’s consumer media relations activity, and develop stories and campaigns to promote our products and services for customers. You should be experienced at working with the media at all levels, possess a good contacts book, and be skilled at adapting communications for different audiences across traditional and social media - promoting our activities and defending the NS&I brand.

Job description

Develop and implement media relations activity, contribute to the annual media and PR plan. Develop opportunities for positive coverage of NS&I’s retail savings products. Manage crisis issues when they emerge.

This role is subject to Baseline Personnel Security Standard and financial credit checks.

Responsibilities and skills/knowledge/experience required

  • Lead PR activity to promote and defend the NS&I brand and its savings products – including developing and implementing activity aligned with NS&I’s strategy and objectives (including research based media relations), managing and communicating contentious issues such as rate changes, product range changes, etc.
  • Working with the Head of Communications lead NS&I’s proactive and reactive response to crisis issues affecting NS&I’s retail savings customers. Produce LTT, media releases/statements as required.
  • When issues arise, as agreed with Head of Communications, liaise with colleagues across NS&I/partners to enable the drafting of LTT/statement and ensure relevant partner press offices are briefed. Act as out-of-hours on call contact for press office.
  • Lead on managing customer complaint cases as and when they are raised by the media. Work with the customer relations team to resolve these as appropriate.

Benefits

A small company with a big reach we offer a range of benefits to include flexible working, great opportunities for development and a generous pension scheme. We care for colleagues, respect one another, invest in our people and manage talent effectively.

Behaviours

We will assess you against the following behaviours:

  • Seeing the Big Picture
  • Making Effective Decisions
  • Communicating and Influencing
  • Managing a Quality Service
  • Delivering at Pace

Selection process

 

We will use the following criteria to shortlist:

  • Experience of developing, managing and implementing media relations campaigns, including research based campaigns
  • Experience of crisis and issues management
  • Understanding of how to build relationships with both media and stakeholders
  • Thorough understanding of social media and the ways this can be used reactively and proactively for media and PR activity.
  • An ability to quickly absorb information, understand and respond to complex issues with sensitivity and discretion
  • Excellent written and verbal communication skills and ability to master technical, financial and business information and communicate it effectively in a compliant way

In the event of a large number of applications we will sift against the following additional criteria

  • Experience of social media usage in a professional environment
  • Understanding of evaluation techniques and how these form a key part of communications activity
  • The selection process will involve an interview and presentation

    Interviews will take place on 2nd October 2019

    To apply

    Please send your completed application (In MS Word format) to jobs@nsandi.com before the closing date.

    Please note we are unable to accept CVs.

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