Delivery Manager [606-20]

Applications for this role close on: 9th February 2021 - 17:00 p.m
Job Type: Permanent

Interview date: 17th & 19th February 2021

NS&I is one of the largest savings organisations in the UK with 25 million customers and £167 billion invested. We are both a government department and an Executive Agency of the Chancellor of the Exchequer. Our origins can be traced back over 150 years to 1861.

Short summary

To act as Business Manager/Product Owner on allocated projects including delivering new capability, channel shift, paper reduction and customer experience improvements. To take from idea generation and business case, through delivery, and to own and manage benefits realisation for any delivered projects.

To actively monitor and report on NS&I’s customer satisfaction and conduct, identifying and progressing opportunities for improvement.

To contribute and help shape the development of the NS&I experience in line with customer experience principles, target customer offer and business strategy.

This role is subject to Baseline Personnel Security Standard and financial credit checks.


  • Accountable for taking projects through relevant stages from change initiation to delivery and realisation using waterfall and/or agile methodology
  • Provide updates to senior management team on project risks and mitigations that may impact the customer experience/service or delivery timescales
  • Using insight (internal, external and customer) to inform team backlog, project definition, solution design and benefits realisation
  • Championing customer-centric and agile ways of working across the business
  • Innovating and improving processes where necessary to ensure team is able to deliver
  • Introducing new thinking and digital solutions to customer problems


A small company with a big reach we offer a range of benefits to include flexible working, great opportunities for development and a generous pension scheme. We care for colleagues, respect one another, invest in our people and manage talent effectively.


We will assess you against the following behaviours in the Civil Service Success Profiles Framework - Level 3:

  • Making effective decisions
  • Managing a quality service
  • Working together
  • Delivering at pace

Selection process

We will use the following criteria to shortlist: -


  • Experience of project delivery as a Business Manager or Product Owner – including completion of business cases
  • Knowledge of agile and waterfall working practices
  • A proven track record of delivering change
  • Demonstrable experience of working collaboratively with internal and external colleagues
  • Strong influencing skills and experience of managing multiple stakeholders with competing drivers
  • Passionate about the customer, anticipating and identifying customer needs and responding appropriately to improve their experience within a changing environment


In the event of a large number of applications we will perform an initial primary sift against the following key criterion only:

  • Experience of project delivery as a Business Manager or Product Owner – including completion of business cases

The selection process will involve a panel interview presentation

Interviews will take place on 17th & 19th February 2021

To apply

Please send your completed application (In MS Word format) to before the closing date.

When applying, please specify your preferred location.

Please note we are unable to accept CVs

Reserve List

A reserve list may be held for a period of 6 months from which further appointments can be made.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here .

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

If appointed you must be able to work in one of our office locations London, Durham, Blackpool or Glasgow. Employees are currently working remotely from home. This situation is subject to change.

Further information

Our recruitment process is underpinned by the Civil Service Commissioners’ Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, please contact us at

Role Profile - Delivery Manager 606-20 Job Application Form

Email your application