Compliance Advice & Delivery Manager [110-21]

Applications for this role close on: 3rd August 2021

Interview date: 16th & 18th August 2021 and 23rd & 24th August 2021

NS&I is one of the largest savings organisations in the UK with 25 million customers and more than £179 billion invested. We are both a government department and an Executive Agency of the Chancellor of the Exchequer. Our origins can be traced back over 150 years to 1861.

Short summary

The Compliance Advice & Delivery Manager, along with their team, are responsible for ensuring that NS&I is compliant with laws and regulations and that risks are identified and managed where policy decisions are made that introduce compliance risk to the business and GPS clients.

This role is responsible for the management of the Compliance team which comprises of technical roles, providing guidance to the business in respect of general law, the NS&I legislation and FCA regulations, including but not limited to:

  • National Savings Regulations
  • Trust law and laws relating to Powers of Attorney
  • HMRC rules e.g. ISAs
  • Freedom of Information Act 2000 (including HM Govt. Transparency guidance)
  • Environmental Information Regulations 2004
  • FCA regulations
  • ASA guidelines in respect of financial promotions
  • ·Unfair Contract Terms
  • NS&I GPS client specific legislation (e.g the Childcare Services Act)
  • Memorandum of Understanding obligations

This role is subject to Baseline Personnel Security Standard and financial credit checks.


  • Team Management
  • Compliance Advice
  • Financial promotions and customer communications
  • Freedom of Information Act
  • Risk management and reporting
  • Bid management and client on-boarding support


A small company with a big reach we offer a range of benefits to include flexible working, great opportunities for development and a generous pension scheme. We care for colleagues, respect one another, invest in our people and manage talent effectively.

Selection process

We will use the following criteria to shortlist applications: -

  • Working knowledge of the FCA’s Conduct of Business and Treating Customers Fairly rules, The OFT guidance on unfair contract terms and the ASA codes of conduct for advertising.
  • Reviewing policies and procedures to ensure they are reflected correctly in customer communications and vice versa.
  • Experience in providing requirements for projects in respect of compliance and regulatory matters
  • Writing and presenting management reports

In the event of a large number of applications we will perform an initial primary sift against the following key criterion only:

  • Working knowledge of the FCA’s Conduct of Business and Treating Customers Fairly rules, The OFT guidance on unfair contract terms and the ASA codes of conduct for advertising.

If shortlisted you will be invited to attend a panel interview which will include a 10 minute presentation. The presentation scenario will be confirmed in the interview invite.

In the interview we will ask questions that will assess you against the following behaviours in the Civil Service Success Profiles Framework - Level 4:

  • Delivering at pace
  • Working together
  • Communicating and influencing
  • Making effective decisions
  • Managing a quality service

And the following essential experience/technical knowledge and skills:

  • Good communication (both written and verbal) skills. Experience of writing policies and procedures.
  • In depth knowledge of Financial Conduct Authority rules that apply to the retail financial services industry
  • The ability to undertake detailed analysis of complex data, industry consultation papers and new and pending legislation and provide summaries and gap analyses of such information.

Interviews will take place on 16th & 18th Aug and 23rd & 24th August 2021.

To apply

Please send your completed application (In MS Word format) to before the closing date.

When applying, please specify your preferred location.

Please note we are unable to accept CVs.

Reserve List

A reserve list may be held for a period of 6 months from which further appointments can be made.

Nationality requirements

Open to:

  • UK nationals
  • Nationals of Commonwealth countries
  • Nationals of the Republic of Ireland
  • EEA nationals with (or eligible for) status under the EUSS
  • Relevant EEA or Turkish nationals working in the Civil Service
  • · Relevant EEA or Turkish nationals who have built up the right to work in the Civil Service
  • Certain family members of the relevant EU & Turkish nationals

Further information about the Civil Service Nationality Rules can be found in the CSNR guidance .

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

If appointed you must be able to work in one of our office locations London, Durham, Blackpool or Glasgow. Employees are currently working remotely from home. This situation is subject to change.

Any move to NS&I from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at .

Further information

Our recruitment process is underpinned by the Civil Service Commissioners’ Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, please contact us at

Role Profile Compliance Advice and Delivery Manager 110-21 Job Application Form

Email your application