Assistant Director, Information Technology [Ref: 102-19]

Applications for this role close on: 27/11/ 2019

Interview date: 12/12/ 2019

Location: London, Blackpool, Durham, Glasgow (with some travel to other sites)

Band 2 - Civil Service Equivalent SCS1

Job type: Permanent

NS&I is one of the largest savings organisations in the UK with 25 million customers and £147 billion invested. We are both a government department and an Executive Agency of the Chancellor of the Exchequer. Our origins can be traced back over 150 years to 1861.

Short summary

Accountable for senior leadership of Information Technology (IT) across the enterprise, including development and implementation of the IT strategy and oversight and assurance of the operational performance and resilience of IT systems, capabilities and services throughout the supply chain.

Are you proud of your record as a leader of IT-enabled business transformation and excellent execution of projects? Can you bring a record of innovation and continuous improvement, managing outsourced relationships?

If you can offer all this and more we would like to hear from you.

NS&I is regulated by HM Treasury which requires NS&I to aim to comply with Financial Conduct Authority (FCA) requirements where applicable and appropriate on a voluntary basis. NS&I’s Board Operating framework reflects these requirements as part of our corporate governance and NS&I’s compliance regime requires all colleagues to behave in accordance with the FCA’s conduct rules and other key requirements. This role (SMF18) is part of Senior Managers Regime which forms part of the shadow compliance regime.

Job description

  1. Leadership
    1. 1.1. Leadership of the NS&I IT organisation and management and assurance of the supply chain’s operational performance and resilience for the outsourced delivery of services and capabilities.
    2. 1.2. Work with the Chief Operating Officer and Executive Committee to develop and maintain our IT strategy across the enterprise (Retail, B2B and Corporate), including leading and supporting re-tendering activities for IT capabilities.
    3. 1.3. Accountable for leadership, oversight and delivery of the technology elements of NS&I’s business transformation as an enabler for NS&I’s current and future operating models.
    4. 1.4. Accountable for managing IT-related budget and report on expenditure, risks and opportunities.
  2. Operational and Supply Chain Management
    1. 2.1. Oversight and management of the operational relationship with our primary outsource partner(s) and external advisors as the intelligent customer.
    2. 2.2. Assurance, oversight and evaluation of operational performance and resilience, IT security and disaster recovery management.
    3. 2.3. Senior NS&I subject matter expert on IT, including providing horizon scanning on potential issues and opportunities arising from new technology; degradation and remediation/mitigation planning of existing infrastructure and enablers for directorate roadmaps (e.g. retail digital strategy).
    4. 2.4. Provide senior technical advice to key business projects e.g. core banking engine; open banking; payments strategy.
  3. Risk Management
    1. 3.1. Ownership and management of IT key risk areas (KRAs).
    2. 3.2. Provide risk assurance to the Chief Operating Officer who is accountable for the Technology Key Risk Area, oversee the management of the related key risks.
    3. 3.3. Assure a programme of selection, management and maintenance of key infrastructure and applications used to support the business to ensure they are appropriate and aligned with the NS&I risk appetite and ICT strategy and to support the strategic aim of being digital first.
    4. 3.4. Provide advice and oversight on management of legacy processes and infrastructure, as well as migration of data, customer records and products.

This role is subject to Enhanced Security Check and financial credit checks.

Skills/knowledge/experience required

Person Profile

Capable of operating confidently at executive and senior management level, influencing strategic thinking and driving business outcomes across NS&I, through management and influence of the primary outsource business partner(s) and other key suppliers.

Ability to manage and control projects in a substantially outsourced delivery environment, with clear strategic thinking and excellent commercial skills. Sound experience of programme delivery and information systems, with strong leadership and communication skills and an outcome-driven delivery mindset.

Essential skills and experience

  1. Substantial experience in a variety of technology strategy and delivery roles, including considerable experience at a senior level, with direct knowledge of operating in an outsourced IT model.
  2. Experience and ability to develop IT strategy in support of business strategy and operating model.
  3. Generalist IT experience, able to consider the IT architecture as a whole, with an in-depth understanding of technology, security, recovery and risk.
  4. Experience of significant technology infrastructure migrations.
  5. Strong relationship management skills: experience of influencing and delivering in highly outsourced environments, or complex sourcing ecosystems..
  6. Commercial thinking and proven ability to manage suppliers, consultants and technical advisors.
  7. Adaptable, with the ability to manage in a complex and changing environment and be highly influential with internal and external stakeholders. Ability to challenge the status quo constructively.
  8. Deep experience of delivery of change and technology programmes to support business strategy.
  9. Experience of managing direct and virtual teams across a variety of locations and at mixed levels across different organisations.
  10. Excellent communication and presentation skills - both written and oral

Location

NS&I has operations across several sites. We are keen to maximise the benefits of technology to communicate and reduce our environmental impact of travel.

Please be aware if you travel to a second location on average 4 days a month, you may be liable for P11D taxation. If you have any queries concerning this please contact the NS&I HR Team.

Benefits

A small company with a big reach we offer a range of benefits to include flexible working, great opportunities for development and a generous pension scheme. We care for colleagues, respect one another, invest in our people and manage talent effectively.

Behaviours

We will select and assess against the following specific Behaviours in recruitment

  • Changing and Improving
  • Making Effective decisions
  • Managing a Quality Service
  • Delivering at Pace

Selection process

We will use the following criteria to shortlist: -

  1. Substantial experience in a variety of technology strategy and delivery roles, including considerable experience at a senior level, with direct knowledge of operating in an outsourced IT model.
  2. Experience and ability to develop IT strategy in support of business strategy and operating model.
  3. Generalist IT experience, able to consider the IT architecture as a whole, with an in-depth understanding of technology, security, recovery and risk.
  4. Experience of significant technology infrastructure migrations.
  5. Strong relationship management skills: experience of influencing and delivering in highly outsourced environments, or complex sourcing ecosystems.
  6. Commercial thinking and proven ability to manage suppliers, consultants and technical advisors.
  7. Adaptable, with the ability to manage in a complex and changing environment and be highly influential with internal and external stakeholders. Ability to challenge the status quo constructively.
  8. Deep experience of delivery of change and technology programmes to support business strategy.
  9. Experience of managing direct and virtual teams across a variety of locations and at mixed levels across different organisations.
  10. Excellent communication and presentation skills - both written and oral

In the event of a large number of applications we will sift against the following additional criteria

  1. Experience of retail financial services market or experience of working within a regulated environment.
  2. Experience of protecting data and/or using data as a business asset.
  3. ITIL certification

The selection process will involve

  • Advance preparation of a job related presentation to be given without the use of technology and to provide a written summary before the interview
  • Panel interview during which you will give your presentation and answer questions on this

Interviews will take place on Thursday 12 December 2019. Please advise on your application if you have existing commitments that would prevent your attendance on this date.

Please note we are unable to accept CVs.

Job Application Form REF102-19 Role profile - Assistant Director IT

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