Privacy Information

NS&I is committed to keeping your personal information secure and confidential. By using this website, you agree to the use of this information in accordance with the following provisions.

Personal information

This website does not capture or store personal information, other than what you tell us when submitting a form. Tools, such as calculators, do not store the information you enter. We may track the number of visitors to the website, but this tracking will not identify you. NS&I customers should visit this page to find out more about how we handle their personal information.

Data protection

We treat all information we hold about you as private and confidential. We will not reveal your personal details or details concerning a customer’s investments to anyone not connected with NS&I, unless:

  • you ask us to reveal the information, or we have your permission to do so;
  • we are required or permitted to do so by law;
  • it is required by credit reference and fraud prevention agencies and other companies that provide a service to us or our customers; or
  • there is a duty to the public to reveal the information

We may monitor or record telephone calls for training, quality assurance and other business purposes.

National Savings and Investments is governed by the Data Protection Act 1998. You have a right under the Act to see the personal records we hold about you. We only hold records related to your contact details. Your information will be held by us in both paper form and on our IT systems. Information about you will be kept in line with our retention procedures.

If you want to see your records, please make a Data Subject Access Request under the Act.

Data Subject Access Request form

Please print off and complete the form – make sure that it’s signed. You don’t have to use this form to make the request, but you’d need to give us the same details. There may be a small charge for this service – if so, we will let you know. For more information, please see the Information Commisioners Office.

Visitors to our website

We use cookies to collect information on website usage, and to enable some of the website’s services. Please see our cookie policy for further information.

Cookie policy

Keeping you informed

We may from time to time send you (by email) details of offers from NS&I. If you’d rather not receive these, please email us.

Email updates from NS&I are a quick and easy way to stay up to date with the latest about our products, interest rate changes, and more. You can unsubscribe at any time.

Sign up for email updates


Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances we will share it with other parties.

Queries and feedback

If you have any questions or feedback about how we use your data or if you’d like to tell us your preferences, please contact us.