NS&I is urging customers to go online to nsandi.com if they need help to manage their savings during the Coronavirus pandemic. This will help NS&I to free up call centre capacity for those customers who need to access it most at this time.
NS&I is currently receiving more calls than usual and it is taking longer than normal to help customers. Customers should use nsandi.com to deal with their queries, so that those who are most in need, such as those who do not have access to the internet or those who require critically urgent help, can deal with NS&I by phone. Customers should also only send NS&I anything by post if they have no other choice.
Customers registered for our online and phone service can use nsandi.com to:
- Check their balances
- Pay money in or take money out
- Choose to have any Premium Bonds prizes paid to their bank account
- Transfer money between NS&I accounts
- Provide instructions for when a fixed term investment matures
- Update personal details
If a customer is registered to manage their account by phone, then they can log-in to their account online, using the same password and NS&I number.
If a customer has forgotten their details, they can get a reminder of their NS&I number or reset their password quickly and easily online.
If a customer wishes to invest into an existing NS&I account, the quickest way for customers to do this is to make a transfer from their bank account. Customers can invest into Premium Bonds, Income Bonds, Direct Saver, Direct ISA, Junior ISA and Investment Account by bank transfer. Full details can be found at: https://www.nsandi.com/can-i-buy-bank-transfer-or-regular-standing-order
In light of the current circumstances, customers who already have a nominated bank account set up to receive withdrawals, should not change these, unless they no longer have access to that account.
NS&I is backed by HM Treasury, so all money invested is 100% safe.
Notes to Editors
- NS&I is one of the largest savings organisations in the UK, offering a range of savings and investments to 25 million customers. All products offer 100% capital security as NS&I is backed by HM Treasury.
- Information on our product range can be found here .
For further information please contact the NS&I media team as follows:
NS&I media team
Jonty Alone 020 7932 6633 firstname.lastname@example.org
Chris Dowsett 020 7932 6799 email@example.com
Sara Brown 020 7932 6874 firstname.lastname@example.org
Sam Faulkner 020 7932 6801 email@example.com
James Carr 020 7932 6829 firstname.lastname@example.org
All numbers above diverted to staff mobile phones
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