65+ Guaranteed Growth Bonds FAQs

When were the 65+ Bonds on sale?

65+ Bonds went on sale on Thursday January 15, 2015 and remained on sale until 23:59 on Friday May 15, 2015.

For more details on 65+ Bonds, including how tax is calculated and applied on the Bonds see our dedicated pages here: http://www.nsandi.com/65-guaranteed-growth-bonds

How many 65+ Bonds were sold and to how many people?

Over £13.7 billion was invested by more than 1.1 million savers.

How many customers purchased 65+ Bonds through NS&I’s customer contact centres? What was the total value sold in this way?

More than 470,000 customers bought 65+ Bonds through our call centres. More than £2.4bn of 65+ Bonds have been bought through the NS&I customer contact centres.

How many customers purchased 65+ Bonds through the website? What was the total value sold in this way?

More than 492,000 customers bought 65+ Bonds through our website. More than £5.5bn of 65+ Bonds have been bought through nsandi.com

How many customers purchased 65+ Bonds through postal applications? What was the total value sold in this way?

More than 200,000 customers bought 65+ Bonds through our postal sales channels (where customers send in an application form and a cheque).More than £5.7bn of 65+ Bonds have been sold via post. 65+ Bonds were not available through the Post Office they could only be purchased through the direct channels described here.

How many customers invested in each of the 1 year, and 3 Year 65+ Bonds?

More than 470,000 customers invested in the 1-year Bond and more than 885,00 customers invested in the 3-year Bond.

What is the value of deposits in each of the 1 year and 3 year 65+ Bonds?

More than £4.7bn has been invested in the 1 year Bond and more than £8.9bn invested in 3 year Bonds.

How many online customers experienced double debits (where they accidentally click again and pay in twice) in the period immediately after 65+ Bonds launched?

One problem NS&I, and all on-line businesses encounter is that customers – believing that a slow response means their purchase had not gone through – click again and effectively make a second transaction. During the week after launch (15-22 January 2015) 1449 customers buying online experienced ‘double debits’. The majority (around 95%) of these were customers buying 65+ Bonds. This is from a total of 515,828 transactions in the same week – just under 0.3% of the total. All 65+ and other customers who experienced double debits have been compensated and no customer has lost out.

What happens at the end of the term?

Your 65+ Guaranteed Growth Bond is a special Issue, so we can’t guarantee that another Issue will be available the Bonds mature. Around a month before the end of the term, we’ll be contacting customers to let them know what their options are at the time.

Note: Figures published here are unaudited. Final, audited figures will be published in the next set of accounts.